Updated:  03  /  17  /  07
     Our ph: 7.0, Temp: 88, TDS:  65, Conductivity: 145,  kh/gH:  100 ppm's
     Please, Call us at 801-856-1246 or email us at Edy@utahDiscus.com for any questions

Returns: Unfortunately live stock are not returnable. If you have never ordered tropical fish from a mail order business or are not sure about how to introduce mail ordered fish into your tank, please let us know. We would like to make sure you know how to handle the new shipment before we ship the fish to you.

We reserve the right to refuse shipment to anyone. We do not treat fish as regular merchandise. We raise them, and take good care of them. We quarantine new imports to make sure they are healthy and strong before we put them up for sale. We are proud of being told by many walk-in customers: "You have very nice and healthy fish." Although we are neither the best nor the largest aquarium store, we are committed to providing the highest quality fish.
Live Arrival Guaranteed: Any D.O.A. (dead on arrival) must be reported to UtahDiscus (Call Edy at 801-856-1246 or email him at Edy@UtahDiscus.com) within 1 hours upon arrival or we won't honor our guarantee. If for any reason, your purchase does not arrive alive, we will replace it free (excluding packaging and shipping)  or give you credit for your next order as long as the following procedure is followed:

1.- You must take immediate action of your order upon its arrival:
2.-  Take a picture of the specimen in the SEALED BAG (Don't open the bag, if you do, we will void the guarantee) and email it to Edy within 2 hours of  arrival (time starting from the Receiving Time from UPS or FEDEX)
If no one answers when you call, just fax or send us an e-mail to establish the time of death and then call us during business hours for your authorization. Never dispose of or return a fish without authorization because we won't give you credit at all.
If we ask you to return the specimen, you must put the dried specimen in a plastic bag without water, add some salt to the bag, seal the bag and return it by USPS Priority Mail with delivery confirmation to:
 UtahDiscus.com / EBC Computers
1825 West Research Way, Suite B
Salt Lake City, UT 84119
Returns must be postmarked within 72 hours of receiving the authorization.
We will also credit your return postage ($5.00). Guarantee applies to original shipment only, not replacement items. Shipping and box charges are not included in this guarantee.